Terms of service

Terms of Service

Acceptance of Terms

Access to and use of shipvex.shop is offered to you conditioned on your acceptance of the terms, conditions, and notices contained in this agreement. Continued browsing after any update means you consent to be bound by the revised terms as posted. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind that entity.

Eligibility and Age Requirement

Use of this website is restricted to individuals who have reached the age of eighteen. If you are under 18, you may browse only with a guardian present, and any transaction must be completed by that adult. The Ordinary does not knowingly collect information from or sell to children, and we will void orders discovered to violate this rule.

Your Account

An account on shipvex.shop is personal to you and may not be shared, sold, or transferred to anyone else. You accept full responsibility for every order, message, and change made through your profile, whether authorized by you or not. If you believe your account has been compromised, contact us immediately so we can help secure it.

Order Acceptance and Cancellation

All purchases are subject to availability and to our acceptance. We may, without liability, decline service, close accounts, or refuse to ship to a particular address, particularly where an order appears to breach our policies or the law. Customers who wish to cancel should act quickly, as orders become locked once fulfillment begins after the 1-2 business day processing window.

Pricing and Errors

The Ordinary makes no guarantee that the pricing on shipvex.shop is complete or current at all times. When a mistake is identified, we may cancel the impacted order and refund any amount already collected, or contact you to arrange payment of the correct USD price. Nothing in this clause obliges us to honor a price that was clearly erroneous.

About Credit / Debit Card

Payment for orders on shipvex.shop is collected via credit or debit card at the moment of purchase. The cards we honor are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, and every charge is denominated in US dollars. If your card is declined, your order will not be processed until valid payment is received.

Intellectual Property

The Ordinary retains all right, title, and interest in the website, its source code, its visual identity, and its written materials. Unauthorized use, such as scraping, framing, mirroring, or commercial redistribution, infringes our rights and may expose you to legal action. If you wish to use any of our content beyond ordinary browsing, please request permission at support@shipvex.shop.

Prohibited Uses

You may not use our website to distribute viruses, launch denial-of-service attacks, or probe for vulnerabilities. Any attempt to manipulate pricing, exploit promotions in bad faith, or circumvent our order limits is prohibited. We will investigate suspected misuse and may pursue all remedies available to us at law and in equity.

Products and Descriptions

We take pride in presenting our catalog honestly, with detailed specifications and multiple images where possible. Even so, packaging, accessories, and minor design elements may be updated by manufacturers without our immediate knowledge. Any variation of this kind does not entitle you to a discount but is covered by your standard return rights.

Disclaimer of Warranties

While we strive to offer a reliable shopping experience, The Ordinary makes no representation that shipvex.shop or its content will meet your expectations or operate without interruption. Your use of the site is at your own risk, and any material obtained through it is accessed at your discretion. To the maximum extent the law allows, we exclude all warranties not expressly stated in these terms.

Limitation of Liability

To the fullest extent permitted by law, The Ordinary and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of shipvex.shop or any product purchased through it. This limitation applies regardless of the legal theory asserted and even if we have been advised of the possibility of such damages. Our total liability for any claim will not exceed the amount you actually paid for the product in question.

Indemnification

You shall hold The Ordinary harmless against all liabilities that stem from your negligent or unlawful use of shipvex.shop. Should a third party assert a claim connected to your activity on the site, you will defend and indemnify us and pay any damages awarded or agreed. We will notify you promptly of any such claim so that you can participate in its resolution.

Governing Law

This agreement is made and shall be construed in accordance with the laws of the United States. Because The Ordinary operates in the US market with pricing in USD, US legal standards apply regardless of where you access the site. Both parties agree to submit to the exclusive jurisdiction of US courts for any matter that cannot be resolved amicably.

Changes to These Terms

Because our business evolves, so may these terms. We hold the right to update them at any moment, and the version posted on shipvex.shop at the time you place an order is the one that governs that transaction. If revisions are unacceptable to you, please discontinue use of the store.

Contact Us

For any matter relating to these terms, your account, or a specific order, please contact The Ordinary at support@shipvex.shop. Our team monitors messages Monday-Friday, 9:00 AM-5:00 PM, and will get back to you as quickly as possible.